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Monday-Friday : 9:00 AM - 6:00 PM EST
Monday-Friday : 9:00 AM - 6:00 PM EST
By accessing or using the website of Pro Se Help, LLC at www.prosehelpllc.com ("Site"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services. These Terms apply to all visitors, users, and others who access or use the Site or our services.
2.1. Pro Se Help, LLC provides legal self-help materials, including manuals, books, and digital PDF manuals, as well as branded merchandise. We also offer a client portal for information sharing. In addition, we provide free online tools, print guides by mail order, and a free newsletter.
2.2. We are not a law firm and do not provide legal advice. Our services are intended to support individuals in their self-representation efforts but are not a substitute for professional legal counsel.
2.3. We reserve the right to modify, suspend, or discontinue any part of our services at any time without notice or liability.
3.1. To access certain features of the Site or use our services, you may be required to create an account. You must provide accurate, current, and complete information during the registration process and keep your account information up-to-date.
3.2. You are responsible for safeguarding the password that you use to access the Site and for any activities or actions under your password.
3.3. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security.
3.4. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
3.5. You may not use another user's account without permission.
4.1. You must provide accurate and complete information when using our services.
4.2. You are responsible for maintaining the confidentiality of your account information.
4.3. You agree to use our services only for lawful purposes and in accordance with these Terms.
4.4. You must not use the Site or our services in any way that causes, or may cause, damage to the Site or impairment of the availability or accessibility of the Site.
4.5. You must not use our Site or services in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
4.6. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.
4.7. You must not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site.
4.8. You must not probe, scan, or test the vulnerability of the Site or any network connected to the Site.
4.9. You must not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or our systems or networks.
5.1. All content on this Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Pro Se Help, LLC or its content suppliers and is protected by United States and international copyright laws.
5.2. The compilation of all content on this Site is the exclusive property of Pro Se Help, LLC and is protected by United States and international copyright laws.
5.3. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Pro Se Help, LLC.
5.4. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its content without express written permission from Pro Se Help, LLC.
5.5. You agree to respect all copyright and other legal notices, information, and restrictions contained in any content accessed through the Site.
6.1. Pro Se Help, LLC offers legal self-help materials, including manuals, books, and digital PDF manuals, as well as related educational materials.
6.2. All purchases are one-time transactions. We do not offer subscription-based services.
6.3. Digital products: Because our guides, toolkits, and bundles are delivered as instant digital downloads, all digital product sales are final once the download link has been accessed. If you have not accessed your download, contact us within 7 days of purchase at info@prosehelpllc.com and we will review your request. Service deposits: A deposit of 50% of the quoted fee reserves your matter. You may cancel before work begins and receive a full refund of the deposit. Work begins when our team opens your file and starts research or document preparation after the deposit is received. Once work begins, the deposit is non-refundable. If we determine we cannot perform the requested work, we will refund your deposit in full.
6.4. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service without notice at any time.
6.5. We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.
6.6. Paid services: In addition to digital products, Pro Se Help, LLC provides legal research, document preparation, and organizational support for individuals representing themselves, provided at the client's direction. These services are not legal advice, and using them does not create an attorney-client relationship.
6.7. Free online tools: The calculators, estimators, quizzes, and screeners on our Site are free and provided for general information only. They run in your web browser, and we do not receive or store the information you enter into them. Results are estimates based on the information entered and on general rules. Where the law or the Bureau of Prisons allows discretion, results are shown as ranges. A tool result is not a promise of any credit, date, or outcome. The Bureau of Prisons and the courts make the final decisions in every case.
6.8. Print guides by mail: Selected guides are available in print by mail order. The price of a printed guide is the digital price plus $10, which includes postage. Payment is by check or money order payable to Pro Se Help, LLC and mailed to Pro Se Help, LLC, 177 E Main Street #463, New Rochelle, NY 10801. Orders are mailed within 5 business days after payment clears. Our Early Termination Readiness Checklist is available free by mail on request.
7.1. Our client portal allows for the sharing of information between clients and Pro Se Help, LLC.
7.2. We may collect sensitive personal information, including but not limited to the nature of your offense, family history, personal identifying information, location, and contact details.
7.3. We are committed to protecting your privacy and will handle all personal information in accordance with our Privacy Policy and applicable data protection laws.
7.4. You are responsible for maintaining the confidentiality of any information shared through the client portal.
7.5. We reserve the right to delete or modify any information you provide through the client portal if we believe it violates these Terms or any applicable law.
8.1. Pro Se Help, LLC is not a law firm and does not provide legal advice. The information and materials provided through our services are for informational purposes only and are not intended to be a substitute for professional legal counsel.
8.2. Users are advised to seek the advice of a qualified attorney for any legal matters.
8.3. We prepare our materials carefully and keep them current with federal law and procedure, but laws, court rules, and individual circumstances change. We do not promise any specific outcome from using our guides or services. You are responsible for confirming that any approach fits your situation before you rely on it.
8.4. Your use of any information or materials on this Site is entirely at your own risk, for which we shall not be liable.
9.1. We use Stripe to process payments for digital products and service deposits.
9.2. By making a purchase, you agree to Stripe's terms and conditions as applicable to your payment.
9.3. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) in connection with any purchase.
9.4. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
10.1. There are no specific age restrictions for using our services or purchasing our products. However, users must have the legal capacity to enter into a binding contract to use our services.
10.2. If you are under 18, you may use our Site only with involvement of a parent or guardian.
11.1. To the fullest extent permitted by applicable law, Pro Se Help, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
11.2. Our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us for the specific product or service giving rise to the claim.
You agree to defend, indemnify and hold harmless Pro Se Help, LLC, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:
These Terms shall be governed and construed in accordance with the laws of Delaware, United States, without regard to its conflict of law provisions.
14.1. Any dispute arising out of or relating to these Terms, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules.
14.2. The place of arbitration shall be Wilmington, Delaware. The arbitration shall be governed by the laws of the State of Delaware.
14.3. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
We reserve the right to modify these Terms at any time. We will always post the most current version on our Site. By continuing to use the Site after changes become effective, you agree to be bound by the revised Terms.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.
These Terms constitute the entire agreement between you and Pro Se Help, LLC regarding the use of the Site and our services.
If you have any questions about these Terms, please contact us at:
By using our services, you acknowledge that you have read and understood these Terms and agree to be bound by them.
Pro Se Help, LLC operates a text messaging program using our toll-free number, 1 (866) 777-6731. By opting in through the contact form on this website, or by otherwise giving us your mobile number and consent, you agree to receive text messages from Pro Se Help, LLC. These messages may include informational messages and notifications about your consultation or matter. If you separately choose marketing messages, they may also include offers for our guides and services.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at info@prosehelpllc.com or 1 (866) 777-6731. Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of any purchase.
How we handle mobile information is explained in our Privacy Policy at https://prosehelpllc.com/privacy-policy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.